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The Voice of the Customer, Powered by AI
Satisfaction and experience surveys with NPS, CSAT, and CES enhanced by artificial intelligence for smarter decision-making
Millions of customers impacted across 200+ major brands
Multimetric Surveys
Measure customer experience using the metrics that matter most — NPS, CSAT, and CES.
Gain a complete view of the journey and make decisions based on real data.
We use key metrics
NPS
Net Promoter Score
NPS (Net Promoter Score) is a customer satisfaction methodology used to assess the loyalty level towards a brand.
CSAT
Customer Satisfaction Score
Metric for the satisfaction of key services and products offered by your company throughout the customer journey. A powerful tool used in conjunction with NPS.
CES
Customer Effort Score
Metric for understanding how much effort your customers exert to interact with your brand, such as making a purchase.
True Omnichannel Solution
Truly omnichannel. Because your customers aren’t all in one place.
Email, SMS, WhatsApp, QR Code, widget, and other integrated channels to reach customers at the right time with the best approach.
Enterprise Dashboards with AI-Powered Insights
Visualize your data with clarity, depth, and intelligence. Our dashboards are customized for your business and now feature integrated AI to accelerate analysis and decision-making.
Immediate Action. Intelligent Analysis.
Real-Time Notifications
Get real-time alerts to act quickly with detractors — preventing churn and strengthening relationships.
And more: automatic reports with key metrics and AI-generated analyses give managers a clear, strategic view of what’s really happening — effortlessly.
Discover what our clients have to say
At Inovyo, we value our clients’ feedback and are committed to providing high-quality solutions that meet their needs. Read the testimonials below to learn more about how our solutions are making a difference across various areas.
"The Inovyo team anticipated our needs and collaborated efficiently and effectively, solving issues in real time and ensuring superior results."
Analista Pleno
"Inovyo's solutions have enabled better analysis of the entire process and capitalized on sales opportunities."
Diretor
"Inovyo understood our challenges, helped us define how to continuously measure NPS and CSAT, and built beautiful, visual, and easy-to-understand dashboards for all our stakeholders."
Research & Insights Manager LATAM Pearson Brasil
"After implementing Inovyo's solutions, our CS team focused on cases that made the most sense, engaging with recurring customers, preventing churn, and increasing repurchase."
Diretor de marketing
Learn more about
Our Solutions
We offer a comprehensive set of solutions designed to empower businesses to make more accurate decisions aligned with their goals.
