After Experience

Managing Dissatisfied Customers, Designed to Turn Dissatisfaction into Delight.

We recognize the crucial importance of proactively handling customer dissatisfaction and concerns, and we are excited to present a unique approach to help your company thrive even in the face of challenges.

Intelligent Automation

Proactively identify dissatisfaction triggers, enabling immediate action.

Personalized Messaging

Tailored responses to each type of issue identified in surveys.

Reducing Churn

Targeted approach to reduce churn rate, preserving customer base.

Scalability and Efficiency

Scalable solution capable of efficiently handling high volumes of interactions.

Increasing Customer Loyalty

Focus on building lasting relationships to enhance customer loyalty.

Transform Dissatisfaction into Delight

Our solution is a comprehensive, scalable response to managing dissatisfied customers. Utilizing algorithms potentially including artificial intelligence, we identify dissatisfaction triggers in your customer satisfaction surveys.

Next, our platform sends personalized messages via email, SMS, and WhatsApp, enabling quick resolution with customers. This automated process allows for a fast, efficient, and scalable response, turning dissatisfaction into opportunities for delight.

We understand that not all situations can be resolved entirely through automation. That’s why we also offer the option to have a real person respond and attend to detractor customers. In critical moments, nothing replaces human empathy and understanding.

The possibility of real-time human interactions ensures that your customers feel heard and receive personalized solutions, contributing to the building of stronger, more trusting relationships.
Get in touch!

Talk to specialists

We’re here to help! Our dedicated team looks forward to hearing from you to provide an exceptional experience.





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    FAQ

    Inovyo is a company specialized in Experience Management, helping organizations create amazing experiences for customers and employees through powerful and integrated solutions.

    Our main services include Employee Experience, Customer Experience, Before Experience, After Experience, Social Listening, Satisfaction Surveys, Market Research, Custom Dashboards, and Artificial Intelligence technologies.

    We use AI technologies to enhance data analysis, identify patterns and trends, and improve behavior prediction and strategy optimization.

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    Campinas

    Swiss Park Office
    Bloco Santis
    Av. Antônio Artioli, 570, sl 120 13049-253 • Campinas/SP

    São Paulo

    Cidade Jd. Corporate Center
    Capital Building
    Av. Magalhães de Castro, 4800, Torre 1, Cj. 16205676-120 • São Paulo/SP

    Contact

    +55 11 98831-6227
    +55 19 3278-4490

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