Social Listening Experience

Social Listening (SLX), or social listening, refers to the process of monitoring online conversations to understand what people are saying about a brand, product, service, or specific topic.

This practice involves analyzing social networks, forums, blogs, news, and other online channels to gain valuable insights into public perception.

Evaluate and Compare Your Brand with Competitors

By using our monitoring solution, you can easily evaluate and compare your brand with competitors, identifying how people are discussing it on social media and other online channels.

Discover which media outlets mention your brand the most.

Find out which media outlets are mentioning your brand the most with the help of artificial intelligence. Analyze categories and keywords to gain insights into the topics generating the most discussion on social media.

Manage marketing campaigns and sponsored posts

Effectively manage your marketing campaigns and sponsored posts by understanding user interactions with your publications. Sentiment analysis helps identify whether responses are positive, negative, or neutral, allowing for strategic adjustments based on audience feedback.

Strengthen Your Brand in the Digital World

By adopting monitoring tools like our solution, you can not only identify relevant conversations but also understand how users interact with related posts and publications.

The use of artificial intelligence enables sentiment analysis, classifying interactions as positive, negative, or neutral.

By analyzing categories and the most commented keywords, organizations can gain valuable insights into the topics generating the most discussion and impact on social media. Moreover, combining Inovyo’s Social Listening practice with our other solutions provides a comprehensive view of your customers’ experience, empowering your company to understand and effectively respond to conversations and opinions on digital platforms.

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    Inovyo is a company specialized in Experience Management, helping organizations create amazing experiences for customers and employees through powerful and integrated solutions.

    Our main services include Employee Experience, Customer Experience, Before Experience, After Experience, Social Listening, Satisfaction Surveys, Market Research, Custom Dashboards, and Artificial Intelligence technologies.

    We use AI technologies to enhance data analysis, identify patterns and trends, and improve behavior prediction and strategy optimization.

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