Social Listening Experience
Social Listening (SLX), or social listening, refers to the process of monitoring online conversations to understand what people are saying about a brand, product, service, or specific topic.
This practice involves analyzing social networks, forums, blogs, news, and other online channels to gain valuable insights into public perception.
Evaluate and Compare Your Brand with Competitors
Discover which media outlets mention your brand the most.
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Strengthen Your Brand in the Digital World
By adopting monitoring tools like our solution, you can not only identify relevant conversations but also understand how users interact with related posts and publications.
The use of artificial intelligence enables sentiment analysis, classifying interactions as positive, negative, or neutral.
By analyzing categories and the most commented keywords, organizations can gain valuable insights into the topics generating the most discussion and impact on social media. Moreover, combining Inovyo’s Social Listening practice with our other solutions provides a comprehensive view of your customers’ experience, empowering your company to understand and effectively respond to conversations and opinions on digital platforms.
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Inovyo Survey Club
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FAQ
What is Inovyo?
Inovyo is a company specialized in Experience Management, helping organizations create amazing experiences for customers and employees through powerful and integrated solutions.
What are the main services offered by Inovyo?
Our main services include Employee Experience, Customer Experience, Before Experience, After Experience, Social Listening, Satisfaction Surveys, Market Research, Custom Dashboards, and Artificial Intelligence technologies.
How does Inovyo use Artificial Intelligence?
We use AI technologies to enhance data analysis, identify patterns and trends, and improve behavior prediction and strategy optimization.
How does Inovyo protect data privacy?
Our website is protected by reCAPTCHA, and we adhere to Google’s Privacy Policy and Terms of Service. We use cookies to enhance browsing experience and comply with the General Data Protection Regulation (LGPD).
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Av. Antônio Artioli, 570, sl 120 13049-253 • Campinas/SP
São Paulo
Capital Building
Av. Magalhães de Castro, 4800, Torre 1, Cj. 16205676-120 • São Paulo/SP
Contact
+55 19 3278-4490